Terms & Conditions

Movebubble User Terms and Conditions

Welcome to Movebubble, operated by Movebubble Ltd (“Movebubble”). A company registered in England and Wales under registration number 08257717 with its registered office at 66-67 Newman Street, W1T 3EQ United Kingdom.

These terms (“Agreement”) regulate your use of and access to the Movebubble mobile application and its website found at www.movebubble.com (the “Sites”).  

Last Updated: June 2020

 

  1. Information About Us.

 

Movebubble (“Our”) Services. Movebubble provides a property search and information service for residential property lettings in the United Kingdom via the Sites.

 

The service comprises an online and mobile property search and information platform, connecting prospective residential renters with landlords, agents, and letting agencies (collectively “Movebubble Partners”) who also use the Sites, to facilitate enquiries, viewings and the potential reservation of properties for rental among other services (the Services).

 

As part of the Services, appointments to view Movebubble Partner properties can be requested and booked by you via the Sites and you can make a Reservation Offer for a property advertised through the Sites by a Movebubble Partner.

 

Your ability to make a Reservation Offer is subject to you having a valid Movebubble account, payment of the refundable reservation fee (“Reservation Fee”) and undertaking the necessary checks and referencing by Movebubble and/or the Movebubble Partner (see 5. Your Responsibilities).

 

Please note the terms of any contractual, letting or tenancy relationship between you and a Movebubble Partner will be specific to you. It is your sole responsibility to understand and agree to any such contract terms.

 

Please note that Movebubble shall not be a party to any contractual, letting or tenancy relationship between you and a Movebubble Partner or other third party. We are not a property or letting company or agency, we do not own or lease any properties and we do not represent or act on behalf of any property, lettings or real estate businesses.

 

  1. Acceptance of the Terms of Use Agreement.

This Agreement is a contract that establishes the legally binding terms you must accept to access and use the Sites and Services. This Agreement includes by reference the Movebubble Privacy and Cookie Policy. Additional or third party terms may apply if you choose to purchase or accept additional features, products or services we offer as part of the Services, such as terms governing features, billing, free trials, discounts and promotions.

By accessing or using the Sites and Services, you accept this Agreement and agree to the terms, conditions and notices contained or referenced in full. To withdraw this consent, you must cease accessing and using the Sites and Services. Please print a copy of this Agreement for your records. This Agreement may be modified by us from time to time, such modifications shall be effective upon posting to the Sites.

 

  1. Eligibility.

 

By accessing and using the Sites and Services you confirm that you are at least 18 years of age and capable of entering legally binding contracts. If you access or use the Sites or Service from outside of the United Kingdom, you are responsible for complying with any additional laws and regulations of the territory from which apply to your access or use the Sites or Service.

 

If you do not accept and agree to be bound by all of the terms of this Agreement, including the Movebubble Privacy and Cookie Policy, then you must not access or use the Sites or Services.

 

  1. Creating a Movebubble Account.

 

In order to use certain features of the Sites and Services you must register for a Movebubble account, the access to and use of which are regulated by this Agreement.

 

To open and operate a Movebubble Account you must follow the set-up instructions and provide the required information, including your correct full name, postal address, telephone number and email address, further information is required if you choose to access or use certain features of the Sites or Services (including to book property viewings or make a reservation offer. You promise that the information you provide shall be true and accurate and must be up-to-date at all times.

 

You must only operate one Movebubble Account at a time. If you operate multiple accounts or provide false account details your access to the Sites and Services may be terminated.

 

For more information regarding the data we collect from you and how we use it, including what may be shared with any third parties including Movebubble Partners, please consult the Movebubble Privacy and Cookie Policy.

5. Your Responsibilities.

 

When accessing or using the Sites or Services, you accept sole responsibility for all activities, dealings and communications that occur within and outside of the Sites and Services, between yourself and any third party including any Movebubble Partner.

 

As part of the Services you may search for properties and property information, and communicate and book property viewings with a Movebubble Partner.

 

As part of the Services you may also make a reservation offer for a Movebubble Partner property – which is a request to proceed with the rental of a property – (“Reservation Offer”) provided that you:

 

  • maintain a valid Movebubble account;
  • provide certain further information as required about you (with their consent, any other people interested in the property with you) to enable us or the Movebubble Partner to verify your (and their) identity and suitability as a renter (“Renter Details”);
  • accept and agree that the refundable Reservation Fee (made known to you at the time) will be taken using the payment details you provide, and
  • that a payment pre-authorisation will be made for a sum equivalent to the first month’s rental charge for the Movebubble Partner property on which the Reservation Offer is made less the Reservation Fee (“Property Hold”).

 

Any Reservation Fee or Property Hold paid or authorised shall be processed by a third party payment facilitator and held in a dedicated account for the benefit of the Movebubble Partner. Such sums shall not be processed or held by Movebubble. Any Renter Details shall only be collected and processed in line with the Movebubble Privacy Policy.

 

If a Reservation Offer is cancelled by you prior to the Movebubble partner accepting the Reservation Offer, the Reservation Fee will be refunded to you within 24 hours and the Property Hold will be cancelled.

 

If a Reservation Offer made by you is rejected or not accepted by the Movebubble Partner, the Reservation Fee will be refunded to you within 7 Working days and the Property Hold will be cancelled.

 

If a Reservation Offer made by you is accepted by the Movebubble Partner then you agree and accept that the Reservation Fee will be retained by the Movebubble Partner and that the Property Hold shall be processed and offset against payment of the first month’s rental fees due for the Movebubble Partner property. In addition, you agree that we may receive a referral fee from the Movebubble Partner.

 

Movebubble shall not be a party to or have any involvement in or liability in respect of any contractual, letting or tenancy relationship (including in respect of any fees or payments or guarantees given) agreed between you and a Movebubble Partner. It is your responsibility to negotiate the terms of any contractual, letting or tenancy relationship or other arrangements. We accept no responsibility in relation to the accuracy or suitability of any property advertised via the Sites or Services and you are reminded to verify the accuracy of any content and property related information with the Movebubble Party or third party advertising the property – all such information is provided by the Movebubble Partners or third party and not owned or controlled by Movebubble.

6. Termination.

 

This Agreement will remain in effect whilst you use the Sites or Services and/or have a Movebubble account. You may terminate your account at any time, for any reason, by contacting us at hello@movebubble.com from the email address registered with your Movebubble account, and state clearly your request for account termination. We may terminate or suspend your account at any time without notice if we believe that you have breached this Agreement, or for any other reason, with or without cause, in our sole discretion.

7. Account Security.

 

You are solely responsible for maintaining the confidentiality of the password you designate during the Movebubble account registration process and for all activities that occur under your email address and password and via your Movebubble account. You shall not permit anyone other than you to use your account.

 

You agree to immediately notify us of any disclosure or unauthorised use of your email address, password or Movebubble account or any other breach of security at hello@movebubble.com and ensure that you log out from your Movebubble account at the end of each session. 

8. Non-Commercial Use by Users.

 

The Sites and Services are for personal use only. You may not use the Sites or Services or any content contained therein (including, but not limited to, designs, text, graphics, images, video, information, logos, software, audio files and computer code) in connection with any commercial endeavours, such as (i) advertising or soliciting users to buy or sell any products or services not offered by us, or (ii) soliciting others to attend social functions, or networking, or for commercial purposes. Organisations, companies, and/or businesses may not use the Sites or Services for any purpose except as an authorised Movebubble Partner and by accepting the Movebubble Partner Agreement. We may investigate and take any available legal action in response to illegal and/or unauthorised uses of the Sites or Services.

9. Intellectual Property Rights.

 

Movebubble and its licensors own and retain the rights in the Sites and Services, and in all material, content (including, but not limited to designs, text, graphics, images, video, information, logos, audio files and computer code, and the look and feel and compilation thereof), software (including, computer code, interface and website structure) and other intellectual property rights related thereto. We and our licensors are the owners and/or authorised users of all trademarks, service marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Sites and Services, unless otherwise indicated.


You agree that you are only permitted to use this material and/or content as set out in this Agreement or as otherwise expressly authorised in writing by us or our licensors, and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material or content. Except as provided in this Agreement, use of the Sites or Services does not grant you any right, title, interest or license to any such intellectual property you may access through the Sites or Services.


You may access and use the Sites and Services and may print hard copies of material accessed through them solely for your lawful, personal, use. None of the material may be used for any commercial or public use. All other copying, whether in electronic, hard copy or other format, is prohibited and may breach intellectual property laws and other laws worldwide. All other rights are reserved. 

10. Materials Submitted by You.

 

Unless specifically requested, we do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you through the Sites or Services or in any other way. Any information or material submitted by you, and which has not been specifically requested by us, will be deemed not to be confidential, secret or proprietary.


You agree that any information or materials submitted by you to the Sites or Services, whether ideas, creative concepts or other materials, may be used, reproduced and disclosed by us without restriction for whatever purpose we deem fit and without payment of any sum or acknowledgement of you as their source and by posting your content on the Sites or Services, you give us a worldwide, sub-licensable, transferable, non-exclusive, perpetual, royalty-free licence to reproduce, adapt, modify, translate, publish, publicly display and distribute any of your content for the purposes of enabling us to provide the Sites or Services in accordance with this Agreement or to further develop and market our Sites and Services. You also warrant that any “moral rights” in posted materials have been irrevocably waived by the appropriate authors.

You agree that we may in our sole discretion determine any attribution(s) and use of our trademarks. You will not make any statement which suggests you are in partnership with, sponsored by or endorsed by us without our prior written approval. You give your irrevocable consent to us producing and distributing incidental depictions, including screenshots, video, images or other parts of your content in the course of promoting, marketing, or demonstrating our Services, and, where you provide feedback or suggestions about the Sites or Services, you agree that we may use such information without obligation to you and you grant us all necessary rights for these purposes.

You agree that we shall have no liability for any loss or damage suffered by you as a result of use or disclosure of such materials by us to the extent permitted by law. This paragraph does not affect any rights you may have under data protection or privacy laws, to the extent that such rights cannot be excluded. Please see the Movebubble Privacy and Cookie Policy for further information.

11. No Reliance on Information.

 

You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the materials or content accessed via the Sites or Services including in relation to any Movebubble Partner property or offer. Whilst we make reasonable efforts to update the information within the Sites and Services, we make no representations, warranties or guarantees, whether express or implied, that the content within the Sites and Services is accurate, complete or up-to-date. 

12. Property Information Disclaimer.

 

Movebubble is not a property or letting company or agency, we do not own or lease any properties and we do not represent or act on behalf of any property, lettings or real estate businesses.

 

We solely provide the Sites and Services to enable users to sort and view publicly available information in the form of aggregated residential property listings and contact and connect with the Movebubble Partner advertising or promoting the properties.

 

We accept no responsibility for the accuracy of the property descriptions and information as this is produced by the advertiser, nor do we accept responsibility for ensuring the information complies with all applicable regulations. We cannot guarantee the accuracy of the property information or the nearby information and time indicators as provided within the Sites or Services. You are responsible for checking, confirming and satisfying yourself as to the accuracy of any property or other details and for obtaining legal or other advice before entering into any contractual, letting or tenancy relationship (including in respect of any fees or payments or guarantees given). We hereby disclaim, to the fullest extent permitted by law, any and all responsibility for the accuracy or completeness of any information contained within the property details provided. Additionally, no information contained within, or access via, the Service should be deemed to constitute the provision of financial, legal or professional advice in any way. 

13. Third Party Goods and Services.

 

We do not vouch for those persons, companies and other organisations whose goods or services may be accessed, advertised or displayed through or within the Sites or Services. Any dealings between you and any third party advertisers, agents or merchants found on or via the Sites or Services, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser, agent or merchant. Therefore, we are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings. 

14. Interactive services.

 

We may from time to time provide interactive services as part of our Services or via our Sites, including, without limitation: chat rooms, push notifications, bulletin boards, instant messaging or help facilities.

 

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users  from third parties when they use any interactive service provided within our Sites and Services, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we within our Sites and Services, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the interactive service is moderated or not. 

15. Acceptable Use Policy.

 

Prohibited Activities: We reserve the right to investigate, suspend and/or terminate your account if you (in our sole discretion) have misused the Sites or Services or behaved in a way we regard as inappropriate or unlawful, including actions or communications that occur off the Sites or Services but involve any persons you meet as a result of using the Sites or Services. The following is a partial list of the type of actions that you may not engage with in respect to the Sites and Services.

 

You will not:
• impersonate any person or entity

  • use the Sites or Services in an illegal manner or to commit an illegal act
  • access the Sites or Services in a jurisdiction in which it is illegal or unauthorised to do so
  • use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Sites and Services or contents
  • collect user names and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email or unauthorized framing of or linking to the Sites or Services
  • interfere with or disrupt the Sites or Services or the servers or networks connected to them
  • “frame” or “mirror” any part of the Sites or Services, without our prior written authorisation
  • use meta tags or code or other devices containing any reference to Movebubble or the Sites or Services (or any trademark, trade name, service mark, logo or slogan) to direct any person to any other website for any purpose
  • modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Sites or Services any software used on or for the Sites or Services, or cause others to do so
  • post, use, transmit or distribute, directly or indirectly, (e.g. screen scrape) in any manner or media any content or information obtained from the Sites or Services other than solely in connection with your own personal use of the Sites or Services in accordance with this Agreement
  • use the Sites or Services in any way that breaches any applicable local, national or international law or regulation
  • use the Sites or Services in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • use the Sites or Services for the purpose of harming or attempting to harm minors in any way
  • send, knowingly receive, upload, download, use or re-use any material which does not comply with these content standards
  • knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

 

You also agree:

 

  • not to reproduce, duplicate, copy or re-sell any part of our Sites or Service in contravention of the provisions of this Agreement
  • not to access without authority, interfere with, damage or disrupt any part of our Sites or Services, or any equipment or network on which they are stored, or any software used in their provision, or any equipment or network or software owned or used by any third party. 

    16. Restriction, Suspension and Termination.

 

We may restrict, suspend or terminate your access to the Sites and Service and/or your ability to avail of any of the services within the Sites and Service, including interactive services, if we believe that you have breached this Agreement at any time.

 

Any such restriction, suspension or termination will be without prejudice to any rights which we may have against you in respect of your breach of this Agreement. We may also remove the Sites and Services as a whole or any sections or features of the Sites or Services at any time. Please note that we have the ability to trace your IP address and if necessary contact your ISP in the event of a suspected breach of this Agreement.

 

We will determine, in our discretion, whether there has been a breach of the Acceptable Use Policy through your use of our Sites or Services. Failure to comply with the Acceptable Use Policy constitutes a material breach of this Agreement and may result in our taking all or any of the following actions:


  • immediate, temporary or permanent withdrawal of your right to use our Sites and Services
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Sites and Services
  • issue of a warning to you
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • further legal action against you
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

 

We exclude all liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described are not limited, and we may take any other action we reasonably deem appropriate. 

17. Limitation of our liability.

 

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites and Services or any content within it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Sites or Services
  • use of or reliance on any content displayed within or accessed via our Sites or Services, including as provided by a Movebubble Partner or other third party.

 

In particular, we will not be liable for

 

  • loss of profits, sales, business, or revenue
  • business interruption
  • loss of anticipated savings
  • loss or misunderstanding of fees or payments made to a Movebubble Partner or other third party
  • loss of business opportunity, goodwill or reputation; or
  • any other indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or Services or to your downloading of any content within, or from any website or other service linked from any area within our Sites or Services. 

18. Viruses.

 

We do not guarantee that our Sites or Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, devices and platform in order to access our Sites or Services. You should use your own virus protection software. You must not misuse our Sites or Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites or Services, the server on which our Sites or Services is stored or any server, computer or database connected to our Sites or Services. You must not attack our Sites or Services via a denial-of-service attack or a distributed denial-of service attack.

 

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990 or other law. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites or Services will cease immediately. 

19. Links.

 

We assume no responsibility for the content or websites linked to from our Sites or Services. Such links should not be interpreted as endorsement by us of the content or websites. We will not be liable for any loss or damage that may arise from your use of them.


YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITES AND SERVICES AND ANY LINKED SITES AND SERVICES. YOUR SOLE REMEDY AGAINST US FOR DISSATISFACTION WITH THE SITES OR SERVICES OR ANY CONTENT IS TO STOP USING THE SITES OR SERVICES OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES. IN ANY EVENT, OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, COSTS, LOSSES AND CAUSES OF ACTION IN THE AGGREGATE (WHETHER IN CONTRACT, TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, OR OTHERWISE) ARISING FROM THESE TERMS, INCLUDING OUR PRIVACY POLICY, OR USE OF THE SITES AND SERVICES SHALL NOT EXCEED, IN THE AGGREGATE, £100.00 (GBP). 

20. Applicable law.

 

The English courts will have exclusive jurisdiction over any claim arising from, or related to, your use of the Sites or Services although we retain the sole right to bring proceedings against you for breach of this Agreement in your country of residence or any other relevant country. This Agreement and any dispute arising or claim arising out of or in connection with it or the subject matter or formation (including non-contractual disputes and claims) shall be governed by and construed in accordance with the laws of England and Wales.


The Sites or Services are provided in the English language and (whether or not the words are translated into another language) this Agreement is to be construed and interpreted for all legal purposes in the English language and will be given their English language meaning.

 

Movebubble is not and will not be a party to any contractual, letting or tenancy relationship (including in respect of any fees or payments or guarantees given) contract entered into between you and any Movebubble Partner or other third parties (which is expressly excluded and is outside the scope of this Agreement) who must satisfy themselves as to the appropriate governing law and jurisdiction. 

21. Indemnity.

 

You hereby indemnify us against any loss, damage or cost incurred by us arising out of your use of the Sites or Services, or any information accessible over or through the Sites or Services, including information obtained from linked sites, your submission or transmission of information or material on or through the Sites or Service or your violation of this Agreement or any other laws, regulations and rules.

 

You will also indemnify against any claims that information or material which you have submitted to us is in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters and that you will fully cooperate with us in any such defences. 

22. Notice.

 

We may provide you with notices, including those regarding changes to this Agreement, using any reasonable means now known or hereafter developed, including by email, regular mail, SMS, MMS, push notifications or postings in the Sites or Services. Such notices may not be received if you violate this Agreement by accessing the Sites or Service in an unauthorised manner. You agree that you are deemed to have received any and all notices that would have been delivered had you accessed the Sites or Services in an authorised manner. Any such notifications shall only be made in compliance with the Movebubble Privacy Policy.

23. Entire Agreement.

 

This Agreement, including the Movebubble Privacy and Cookie Policy, constitute the entire agreement between you and us in relation to its subject matter and supersedes any and all prior promises, representations, agreements, statements and understandings whatsoever between us. To the extent that any materials or software is available through the Site and Services, such materials or software may be subject to a license agreement that is distributed or included with such materials or software and you agree to abide by the terms and conditions of any such license agreements. The failure by us to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be unenforceable or invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement shall remain in full force and effect. 

24. Amendment.

 

This Agreement is subject to change by the us at any time.