At Movebubble, we’re all about making renting better. We’ve spent the beginning of our journey laser-focussed on the renter’s experience, and based on this, we’re now providing agents with a platform to help renters too.
The agents that use Movebubble have the app in their pocket, so they can chat with renters every day of the week, 24/7.
In this article, you can learn from our experience and how not to get left behind in this fast-paced market! Also, we’re sharing exclusive data about the best individual agents in London as of July 2018… 🔥 Curious to know if your name is on the list?
What do renters expect today?From a renter’s point of view there are so many important things to consider when moving home. Everyone is super busy, and it is harder and harder to find time to dedicate to phone calls and emails to letting agents. Never mind keeping track of which property they’re talking about! Long story short, in an ideal world home search would be quick, simple and fun.
But what do renters expect from the agents? At Movebubble we relentlessly focus on the renter’s needs, and what we can do to make their experience smoother. We’re sharing that knowledge today, in an effort to help the rest of the industry to catch up! 📝
“I want to hear back from the agent, fast! ⏱”We’re all guilty of it. We’ve been spoilt. We expect a super quick response. Millennials are a generation of problem-solvers, and they want to work with problem-solvers as well. The average response time of our top partner is just 3 minutes, how do you measure up?
“I can’t take calls about properties while I’m at work!”
The modern renter often has long, busy days at work. This means that they can’t keep popping out to take calls and send emails to estate agents, listen to voicemails, and return missed calls. They’re more available to reach out to agents out of office hours, so after 6pm and during weekends. Renters choose Movebubble because they have the flexibility to manage everything in one place, and they can quickly and discreetly send chat messages in the app – during or outside work!
“I want to share my experience with other fellow renters”
Would you ever choose a restaurant that has been rated 2 out of 5 stars on TripAdvisor? Ratings and reviews have revolutionised other industries. Ever wonder why that Uber driver offers you a bottle of water? 😉 Nope, he’s not just feeling generous that day! Renters want to be reassured that they’re working with a reputable agent. Today, we’re revealing the list of our top negotiators using the Movebubble app! Our best agents’ average response time is under 3 minutes, what a dedication to helping renters!
Not sure where to start? No worries, we've written a blog so you can guarantee your customers always leave happy 😃
London’s Top 25 Agents – July 2018
|Ranking||Name||Agency||Branch||Response Rate||Median Response time (Minutes)||Average Renter Rating|
|1||Alex Aylor Guillen||Chestertons Estate Agents||Camden & Primrose Hill||100%||3||5|
|3||Zanardi Bahi||Keating Estates||London||100%||<1||5|
|5||Yaz Dokumaci||First Union||Battersea||100%||<1||5|
|6||Nicholas Jacovides||David Astburys Ltd||London||96.80%||8||5|
|7||Ashley Thompson||Ellis & Co||Bethnal Green||95.80%||9||5|
|8||Dovile Tamulyte||Franklyn James||Limehouse and Wapping||100%||<1||5|
|9||Eliza Nissim||Chestertons Estate Agents||St John's Wood||100%||<1||5|
|12||Lorraine Clark||Black Katz||Crouch End||100%||<1||5|
|13||Davidson Shillingford||Saffron Property Ltd||Saffron Property Ltd||100%||2||5|
|15||Jose Morales||London Link Properties Ltd||Canary Wharf||100%||1||5|
|16||Nasir Patel||Oppida||Surrey Quays - Lettings||100%||10||5|
|17||Ryan Dipple||Hurford Salvi Carr||Islington & Shoreditch||100%||12||5|
|19||Anne-Marie Murphy||Tavistock Bow||London||100%||36||5|
|20||Nouri Momtazi||Vita Properties||London||96%||8||5|
|21||Josie King-Neary||Hamptons International||City||95.4%||33||5|
|22||Laura||Robert Irving & Burns||London||95.2%||8||5|
|23||Shakir Ahmed||David Astburys Ltd||London||100%||1||4.6|
|24||Hannah Mitchell||JLL||City Office||100%||67||5|
|25||Alex Weiler||Leo Newman||London||95%||18||5|
“I want to speak to a real person, who I can trust to help me find a home”
No one wants to be passed around from one person to the next. Renters wants to get to know awesome individuals that understand their search and can provide genuine property suggestions and advice. Customer service has come a long way in the UK in the past 5 years, and here at Movebubble we respond to every renter, every question, every email, because we know it’s important. We’re passionate about the people, and we take the time and care to help – no matter what the question.
Jim Ha – Movebubble app user
If only all estate agents used this. I’m losing my brain having to keep track of all my searches outside of Movebubble
How could you meet the renter’s expectationsIf you’re using the Movebubble app, here are some tips to make the most out of it (and work your way to the top of our leaderboard)! And if you’re not on the app yet, what are you waiting for? Click here to get involved!
1. Compete with your colleagues 🏆Having more than a single person on the Movebubble app in a branch, will result in not missing out on a single enquiry! If one of you guys is on holiday, another person in the team can get the message and respond to the renter’s request.
Not only this, it seems that you guys are enjoying a little competition!
Branches with more than one person using the Movebubble app have a 33% higher response rate
The average response time drops by 1/3 for branches with more than one person on the app!
2. Notifications: On ✅
If you want to do more deals, you can take advantage of having the app in your pocket to get all the enquiries, even when you’re not in the office. It doesn’t surprise us to find out that 58% of the enquiries happen to be sent outside of office hours. There are so many more deals to be made out there!
3. Get your viewings booked in the appSo, what’s the point of booking the viewing in the app? Seems silly right? Nope! Firstly, the renter will get reminders and notifications to make sure they attend the viewing, but (and here’s the crucial bit), this is the only time the renters can rate you! So get it booked in, be awesome, and build your rating in the app. Transparency is crucial, it gives renters reassurance, and our partner agents are already reaping the benefits of their ratings. Have you seen how our partners are already winning new instructions from Landlords!
4. Make the experience personalised for every renter
Did you know that, with Movebubble, you can suggest properties to renters? Once you’ve found out more about their needs, you can send over properties that might be better for them, just use the “Suggest Properties” feature on the app to give them other options! Renters find this super useful and it will massively increase your chances of helping the renter find a new home with you!
We keep track of the top letting agents in London on our page ‘For Landlords’, where we provide a list of the agents that have the best rating and the best results in terms of response rate and time. Landlords can simply get in touch by filling in a short form, or calling the agent directly. So it is really important for you to stay at the top of the list… What’s your current ranking? Check it out here 😊